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Together with its affiliates, RTG provides a wide range of consulting
services focused on the mission critical needs of its
clients. They include the following:
Customer Relationship Management (CRM)
- CRM Audit
- Define CRM Strategic Plans
- Define tactical CRM Initiatives
- Develop Training Programs in CRM
- Improve Return on Advertising Dollars
- Outsource Evaluation/Selection
- Plan/install frequent shopper/loyalty programs
- Software Package Evaluation
- State-of-the-Database Audit
- State-of-CRM Audit
Customer Relationship Marketing (CRM)
- Marketing Process Mapping and Redesign
- Customer Segmentation Strategies
- Customer Profiling
- Acquisition and Retention Strategies
- Customer Service Assessments
- Data-driven Business Rules
- Performance Assessments
- Report designs
- Data Audits
Distribution & Logistics (Supply Chain)
- Automated Replenishment
- Direct mail and e-retailing fulfillment
- Distribution Center operations
- Distribution Logistics
- WMS package evaluation, selection & implementation
management
- Import Tracking and Controls
e-retailing
- Business Operating Model development
- Host site selection
- Fulfillment strategy development & implementation
- Interface to legacy systems design & implementation management
Emerging Technologies - RFID
- Develop a business case for RFID adoption
- Develop the processes around the implementation of RFID
- Develop the implementation strategy
- Help in selecting the appropriate technologies
- Identify appropriate trading partners
- Manage the implementation process
Emerging Technologies - iPad, Tablets, Mobile implementations
- Develop the ‘tablet’ implementation strategy
- Assist in the selection of the appropriate technology
- iPad applications design
- Mobile applications design
- Technical, Operational, and Functionality considerations
- Work closely with your mobile technology solutions provider
- Manage the entire implementation process
Financial Management
- Bank Card Credit Authorization and Draft Capture
- Business plan creation & evaluation
- Financial controls and management
- Financial systems package evaluation, selection & implementation management
- Merger, Acquisition and Divestiture support services
- Private Label Credit Card Program design and Implementation
- Procure Financing
- Profit Improvement Consulting - Business Edge
- Profit recovery
- Strategic business planning & implementation
Investor Due Diligence Support
- IS Applications and Technology Assessments
- IS Organization Reviews
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