Our Services

Together with its affiliates, RTG provides a wide range of consulting services focused on the “mission critical” needs of its clients. They include the following:

Customer Relationship Management (CRM)

• CRM Audit
• Define CRM Strategic Plans
• Define tactical CRM Initiatives
• Develop Training Programs in CRM
• Improve Return on Advertising Dollars
• Outsource Evaluation/Selection
• Plan/install frequent shopper/loyalty programs
• Software Package Evaluation
• State-of-the-Database Audit
• State-of-CRM Audit

Customer Relationship Marketing (CRM)

• Marketing Process Mapping and Redesign
• Customer Segmentation Strategies
• Customer Profiling
• Acquisition and Retention Strategies
• Customer Service Assessments
• Data-driven Business Rules
• Performance Assessments
• Report designs
• Data Audits

Distribution & Logistics (Supply Chain)

• Automated Replenishment
• Direct mail and e-retailing fulfillment
• Distribution Center operations
• Distribution Logistics
• WMS package evaluation, selection & implementation
  management
• Import Tracking and Controls

e-retailing

• Business Operating Model development
• Host site selection
• Fulfillment strategy development & implementation
• Interface to legacy systems design & implementation management

Emerging Technologies - RFID

• Develop a business case for RFID adoption
• Develop the processes around the implementation of RFID
• Develop the implementation strategy
• Help in selecting the appropriate technologies
• Identify appropriate trading partners
• Manage the implementation process

Emerging Technologies - iPad, Tablets, Mobile implementations

• Develop the ‘tablet’ implementation strategy
• Assist in the selection of the appropriate technology
• iPad applications design
• Mobile applications design
• Technical, Operational, and Functionality considerations
• Work closely with your mobile technology solutions provider
• Manage the entire implementation process

Financial Management

• Bank Card Credit Authorization and Draft Capture
• Business plan creation & evaluation
• Financial controls and management
• Financial systems package evaluation, selection & implementation management
• Merger, Acquisition and Divestiture support services
• Private Label Credit Card Program design and Implementation
• Procure Financing
• Profit Improvement Consulting - Business Edge™
• Profit recovery
• Strategic business planning & implementation

Investor Due Diligence Support

• IS Applications and Technology Assessments
• IS Organization Reviews